Refund & Cancellation Policy
Last Updated: June 2026. Read the guidelines regarding reservation cancellations, modification policies, and credit note options.
Policy Sections
Overview
Welcome to the Refund & Cancellation Policy of Kaara Hotels India Private Limited.
At Kaara Hotels, we are committed to providing a smooth, transparent, and luxury booking experience. This policy defines the guidelines, timelines, and terms for cancellations, refunds, modifications, and credit notes.
1. General Policy
This Refund & Cancellation Policy applies to all direct bookings, online reservations made via our website, and bookings done directly with our properties.
2. Cancellation Policy
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Guests are allowed to cancel their booking up to 72 hours prior to the scheduled check-in time.
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If a booking is cancelled before 72 hours, the guest will be eligible for a Credit Note or future booking adjustment.
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If a booking is cancelled within 72 hours of check-in, no refund, credit note, or adjustment will be provided.
3. Refund Policy
3.1 Credit Note / Future Booking
- For eligible cancellations (before 72 hours), Kaara Hotels will issue a Credit Note instead of a monetary refund.
- The Credit Note:
- Can be used for future bookings with Kaara Hotels.
- Is non-transferable.
- Is subject to availability at the time of redemption.
3.2 No Monetary Refund
- Kaara Hotels does not provide monetary refunds under normal circumstances.
- All eligible refunds will be processed strictly in the form of a Credit Note or booking adjustment.
4. No Show / Early Check-out
In case of the following events:
- No Show (guest does not arrive)
- Early Check-out
5. Modification Policy
Booking modifications (such as date changes) are subject to:
- Availability
- Applicable rate differences
Any increase in tariff resulting from the modification must be paid by the guest.
6. Cancellation by Hotel
In rare situations where the hotel is unable to honor a booking due to unforeseen circumstances:
- A Credit Note or alternate arrangement will be provided.
7. Force Majeure
In case of events beyond control (such as natural disasters, government restrictions, etc.), requests will be handled on a case-by-case basis, at the sole discretion of management.
8. Dispute & Decision
All refund-related decisions shall be at the sole discretion of Kaara Hotels India Private Limited and will be final and binding.
9. Contact Us
For any queries or requests related to cancellations, refunds, or modifications, please contact our guest support:
Corporate Details
Kaara Hotels India Pvt Ltd
Office No 408-409, Tower 1, Sector 74A, Gurgaon, Haryana - 122004
CIN No. - U92300HR2015PTC054192