Privacy Policy
This Privacy Policy describes how Kaara Hospitality & Leisure Pvt. Ltd. ("Kaara Hotels", "we", "us", or "our") collects, uses, shares, and protects personal information when you:
- Visit our website www.kaarahotels.com
- Use our Android mobile application
- Use our iOS mobile application
By accessing or using our website or mobile applications, you agree to the terms of this Privacy Policy.
1. Information We Collect
A. Personal Information
We may collect the following personal information, falling in the below categories, when you create an account, make a reservation, or contact us through/on our Sites/Apps:
- Contact: Name, contact number, address (Incl - city, state, postal/zip code) and email address
- Demographic: Date of birth, gender, occupation, country of origin, educational and/or employer details.
- Account: Refers to collecting username/name, password, email, mobile number, and answers to your security question, if you create an account on our website/app.
If you share personal information of any other individual with us (such as a family member or friend), you confirm that you have their consent to share this information and that we may use it for the purposes described in this Privacy Policy.
B. Payment & Transaction Information
When you make a booking through our website or mobile applications:
- Payments are processed securely via Razorpay and PayU, PCI-DSS compliant payment gateways.
- We receive transaction confirmation details for booking and accounting purposes.
- We do not store or process your complete card, UPI, or banking credentials on our servers.
C. App Usage & Device Information (Website/Mobile Applications)
When you use our website/mobile applications, we may collect:
- Booking history and in-app activity
- Device identifiers (such as device ID)
- Diagnostic and crash data
This data is used for app security, performance monitoring, analytics, and service improvement.
D. Location Information
We may collect approximate location information (such as city or region) if you permit location access:
- To show nearby properties
- To enhance booking relevance
Location access is optional and can be disabled through your device settings.
E. Website Cookies & Tracking Technologies
Our website uses cookies to:
- Remember user preferences during a session
- Enable smooth reservation flows
- Analyze website traffic and usage patterns
Cookies do not reveal personal identity and automatically expire after your session. You may disable cookies through your browser settings; however, some website features may not function properly.
F. Careers
Our website may include a link to our Career Section. Any Personal Information submitted through that portion of the sites, by upload or via e-mail, will be governed as per this privacy policy.
2. Purpose of Data Use
We use collected information to:
- Create and manage user accounts
- Process hotel reservations and payments
- Send booking confirmations and Marketing/Service-related communications
- Provide customer support
- Improve our website, mobile applications, and services
- Ensure security, prevent fraud, and comply with legal obligations
- For any other purpose necessary or incidental to our business
- For any other purpose for which you give your consent
If we ever need to use your personal information for a reason not already mentioned in this policy, we will clearly inform you of that purpose at the time we collect the information and, where required by law, explain the legal basis for doing so.
3. Sharing of Information
We may share personal information only on a need-to-know basis with trusted third parties, including:
- Razorpay/PayU – payment processing
- Cloud hosting and IT service providers
- Analytics and crash reporting tools
- Communication service providers (Email/SMS)
Information may also be shared with our holding or group companies solely for legitimate business and operational purposes.
We do not sell personal information to third parties.
4. Marketing Communications
- You will receive transactional communications related to your bookings
- Promotional communications, where sent, will include opt-out options
- We do not send unsolicited emails solely due to a booking
5. Data Security
We implement reasonable and industry-standard security measures, including:
- Secure servers and access controls
- Encryption of data in transit (SSL/HTTPS)
- Use of compliant third-party service providers
We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data.
6. Data Retention & Deletion
- Personal data is retained only for as long as necessary for operational, legal, or accounting purposes
- Users may request account and personal data deletion by contacting us at the details mentioned below
- Certain information may be retained where required by applicable law
7. User Rights & Choices
You have the right to:
- Access and update your personal information
- Request deletion of your account and personal data
- Withdraw consent for optional permissions
Requests may be submitted by contacting us at the details below.
7A. Compliance with India's Digital Personal Data Protection Act, 2023 (DPDP Act)
Kaara Hospitality & Leisure Pvt. Ltd. complies with the provisions of the Digital Personal Data Protection Act, 2023 and applicable rules thereunder. We collect, process, store, and use personal data only for lawful purposes, with your consent or as otherwise permitted under applicable law.
You have the right to access, correct, and request deletion of your personal data, withdraw consent for optional data processing, and raise grievances regarding the handling of your personal data. We will respond to such requests in accordance with the timelines prescribed under applicable law.
We implement reasonable security safeguards to protect personal data against unauthorized access, disclosure, alteration, or loss. Personal data is retained only for as long as necessary to fulfil the stated purposes or to comply with legal obligations.
8. External Links
Our website and applications may contain links to third-party websites or services. We are not responsible for the privacy practices or content of such third parties.
9. Policy Updates
This Privacy Policy may be updated periodically. Any changes will be posted on this page with the revised date.
Continued use of our website or applications constitutes acceptance of the updated policy.
10. Contact Us
For questions, concerns, any grievances related to personal data protection or requests related to this Privacy Policy, please contact:
Kaara Hospitality & Leisure Pvt. Ltd.
Email: care@kaarahotels.com