Career

• Ensure excellent guest satisfaction by maintaining high service standards
• Address and resolve guest complaints efficiently
• Monitor online reviews and feedback, implementing improvements where necessary
• Oversee daily operations across all hotel departments
• Recruit, train, and manage staff across different hotel departments
• Work closely with the sales and marketing team to implement strategies that drive hotel bookings, increase occupancy, and maximize revenue
• Identify new business opportunities, corporate accounts, and partnerships to boost sales
• Ensure compliance with health, safety, and hygiene regulations

Key Responsibilities:

• Culinary Expertise

• Supervision and Leadership

• Menu Development

• Inventory Management

• Quality Control

• Food Safety and Hygiene

• Scheduling and Staffing

• Cost Control

• Reporting and Record Keeping

Qualifications:

• Culinary arts degree or equivalent culinary certification is preferred.
• Proven experience as a Sous Chef or in a similar role, preferably in a fine dining restaurant or upscale hotel.
• Strong creativity and the ability to contribute to menu development.
• Proficiency in using kitchen management software and Microsoft Office.

1. Welcome clients, guests, and visitors with a friendly and professional demeanor.

2. Handle the check-in and check-out processes for guests,

3. Provide information and answer inquiries about the organization's services, facilities, and policies.

4. Maintain accurate records, register new clients or guests, and update their information as necessary.

5. Handle billing and payment transactions, and issue receipts.

6. Address client or guest concerns and resolve issues in a professional and timely manner.

7. Manage cash, checks, or credit card payments, maintaining an accurate cash drawer.

8. Ensure the front desk area is clean, organized, and well-presented.

• Sales and Revenue Generation

• Client Relationship Management

• Event and Wedding Planning

• Room Sales and Reservations

• Marketing and Promotion

• Reporting and Analysis

• Customer Service

Qualifications:

• Bachelor's degree in Hospitality, Sales, Marketing, or a related field (preferred).
• Strong communication, negotiation, and interpersonal skills.
• Knowledge of event and wedding industry trends.
• Ability to work independently and as part of a team.

• • Develop and implement strategies to promote and sell hotel memberships.
  • Achieve monthly and annual sales targets set by the management.
  • Identify potential members and build a pipeline of prospects.
  • Conduct sales presentations, meetings, and tours of hotel facilities to prospective members.
  • Collaborate with the marketing team to create promotional materials and campaigns.
  • Oversee the membership program, including enrollment, renewals, and upgrades
  • Maintain accurate records of all membership sales and renewals.
  • Build and nurture relationships with key clients and corporate partners
  • Organize and attend networking events, trade shows, and other promotional activities to attract new members
  • Utilize CRM software to track member interactions, preferences, and feedback.

• Identify potential clients and develop strategies to increase banquet sales.
• Conduct sales calls, site inspections, and meetings with clients to understand their needs and promote the hotel’s banquet services.
• Develop and maintain strong relationships with existing clients to encourage repeat business.
• Work closely with clients to understand their event requirements, including weddings, corporate events, parties, and other special occasions.
• Coordinate with internal teams (catering, operations, and F&B) to ensure seamless execution of events.
• Prepare detailed Banquet Event contract and FP and communicate specific client needs to the relevant departments.
• Ensure a high level of customer satisfaction by providing personalized service and handling any issues or concerns promptly.
• Conduct post-event feedback surveys to gather insights and improve service quality.

• Coordinate with Marketing & Sales to increase sales
• Train staff to upsell guests on the orders
• Coordinate daily Front of the House and Back of the House restaurant operations
• Deliver superior service and maximize customer satisfaction
• Respond efficiently and accurately to customer complaints
• Ensure compliance with sanitation and safety regulations
• Manage restaurant’s good image and suggest ways to improve it
• Control operational costs and identify measures to cut waste
• Create detailed reports on weekly, monthly and annual revenues and expenses
• Promote the brand in the local community through word-of-mouth and restaurant events
• Recommend ways to reach a broader audience (e.g. discounts and social media ads)
• Implement policies and protocols that will maintain future restaurant operations

• Develop and execute sales strategies to increase banquet bookings and revenue
• Build and maintain relationships with corporate clients, wedding planners, event organizers, and other potential partners
• Identify new business opportunities in the events and MICE (Meetings, Incentives, Conferences, and Exhibitions) segments
• Create attractive proposals and negotiate contracts in line with company policies
• Collaborate with the F&B and Banquet Operations teams to ensure smooth delivery of events
• Conduct site inspections and ensure the property is presented to potential clients in its best form
• Track sales performance, prepare reports, and meet monthly/quarterly sales targets
• Stay updated on competitor offerings and market trends to position the hotel advantageously
• Represent the hotel at trade shows, networking events, and promotional activities

• Identify and pursue new business opportunities for outdoor catering (corporate events, weddings, social gatherings, etc.)
• Build and maintain strong relationships with corporate clients, event planners, venues, and agencies
• Create and present customized catering proposals to clients, ensuring competitive and profitable offerings
• Achieve sales targets and contribute to the overall revenue goals of the catering department
• Conduct market analysis and competitor research to stay ahead of trends
• Coordinate with clients from initial inquiry through to event execution, ensuring a seamless experience
• Conduct site visits and ensure all client needs and logistical requirements are met
• Liaise with culinary, service, and logistics teams to plan and execute events flawlessly

• Manage day-to-day operations across all online food delivery aggregators
• Ensure accurate menu listings, pricing, photos, descriptions, and availability
• Coordinate with delivery platform account managers for feature placement, promotions, and campaigns
• Monitor and analyze sales performance across platforms; take corrective actions as needed
• Plan and execute platform-led campaigns to increase visibility and order volume
• Improve ratings, reviews, and customer satisfaction to boost organic reach
• Track order errors, delays, and cancellations; implement SOPs to minimize issues
• Monitor inventory and stock relevant to online menus
• Design and implement digital promotions, discount strategies, and loyalty campaigns in collaboration with the marketing team
• Track ROI on marketing spends across platforms

• Identify training needs across departments including front office, F&B, housekeeping, kitchen, and back-office teams
• Develop and deliver engaging training sessions on customer service, SOPs, grooming, onboarding, safety, hygiene, and soft skills
• Implement brand-mandated training modules and adapt them for local relevance
• Create monthly/annual training calendars and plans aligned with business goals
• Drive continuous learning culture within the organization
• Lead training initiatives for new openings or rebranding efforts (if applicable)
• Evaluate the effectiveness of training programs through feedback, on-the-job observation, and performance metrics
• Track employee progress and support managers in creating individual development plans
• Work closely with HODs to improve departmental performance through targeted interventions