Front Office Executive

Role Overview

We are looking for a warm, professional Front Office Executive to be the first point of contact for our guests. You will ensure every arrival is seamless and every departure leaves a lasting impression.

Key Responsibilities

• Manage guest check-in and check-out processes efficiently
• Handle guest inquiries, requests, and complaints with professionalism
• Coordinate with housekeeping and maintenance for room readiness
• Maintain accurate guest records and billing information
• Upsell room upgrades and hotel services

Requirements & Experience

• 1-3 years of experience in a hotel front office role
• Excellent communication and interpersonal skills
• Proficiency in hotel PMS software (Opera preferred)
• Professional grooming and pleasant demeanor
• Flexibility to work in shifts including weekends and holidays