Inside Sales Manager – Hotel & Banquet Sales

Role Overview

The Inside Sales Manager – Hotel & Banquet Sales is responsible for generating business for guest rooms, banquets, conferences, weddings, social events, and corporate meetings through proactive telecalling, lead generation, client engagement, and relationship management.

Key Responsibilities

• Generate new business opportunities through outbound calls, emails, and online lead generation
• Promote hotel rooms, banquet venues, weddings, conferences, corporate events, and F&B offerings
• Follow up on enquiries received through the website, social media, travel partners, and referral channels
• Convert qualified leads into confirmed bookings and achieve monthly sales targets
• Develop and maintain relationships with corporate clients, travel agents, event planners, wedding planners, educational institutions, and local businesses
• Identify opportunities for repeat business and long-term corporate tie-ups
• Handle enquiries for weddings, social events, birthday parties, conferences, seminars, exhibitions, and corporate meetings
• Understand client requirements and recommend suitable banquet packages
• Prepare and share quotations, proposals, and contracts
• Coordinate site visits and property presentations for prospective clients
• Ensure smooth communication between clients and hotel operations for successful event execution
• Maintain an updated customer database and sales pipeline
• Conduct regular follow-ups with prospective and existing clients
• Address customer queries promptly and professionally
• Ensure high levels of customer satisfaction before and after events
• Maintain accurate records of enquiries, conversions, lost business, and revenue
• Prepare daily, weekly, and monthly sales reports
• Update CRM systems with lead status and client interactions
• Coordinate with Revenue, Reservations, Front Office, Banquet Operations, and Finance departments
• Monitor competitor pricing, banquet packages, and promotional offers
• Identify market trends and customer preferences
• Recommend new promotional campaigns and sales initiatives

Requirements & Experience

• Bachelor's Degree in Hospitality Management, Business Administration, Marketing, or a related field
• 3–6 years of experience in Hotel Sales, Banquet Sales, Corporate Sales, or Inside Sales within the hospitality industry
• Experience in handling wedding, corporate, and social event sales will be preferred
• Strong communication and negotiation skills
• Excellent telephone and email selling abilities
• Customer-focused approach with relationship-building skills
• Knowledge of hotel operations and banquet sales
• Proficiency in MS Office and CRM software
• Ability to prepare proposals and presentations
• Strong organizational and time-management skills
• Target-oriented with a passion for achieving sales goals
• Salary: 35,000 – 60,000 per month (CTC) based on experience, location, and business volume